Cemetery Acceptance and Delivery
Love Markers requires signed approval from each cemetery before an order is placed with our foundry. This is a courtesy service provided to our customers to verify the order placed is within the cemetery rules and regulations. Providing this service is to help the customer verify the cemetery will accept their order, however, it is solely the responsibility of the buyer to insure the item they are purchasing is within all cemetery rules and regulations.
Cemetery Installation Fees & Regulations
Love Markers is not responsible for any cemetery or installation fees. The prices you see on WestMemorials.com do not include the cost of installation. Many cemeteries will have fees for installation and endowment care that you will pay directly to them. Check with them to find out what those charges might be. Most cemeteries require payment in full before accepting delivery of a memorial. When you check with them about their rules and regulations, verify when the payment has to be made. It may be possible to pay them as soon as you order the memorial.
Love Markers will do everything in its power to ensure that all memorials sold meet the requirements of the cemetery in which it is being installed. It is, however, ultimately the responsibility of the purchaser that the marker conforms to cemetery regulations.
When purchasing a memorial, the purchaser acknowledges that granite is a natural material with variations in color and characteristics. Please see the emblems page for the standard granite base colors for bronze memorials. Each of these colors is standard for Granit-Bronz markers and is included in the price of each marker. Occasionally, cemeteries require granite bases be a color of their choosing. Please contact the cemetery to see if a particular granite color is required. Should you want to purchase a marker from Matthews Bronze please call for granite color selection.
Love Markers also offers many other popular granite colors. For an additional price, selection of a different color for your base or marker can be arranged.
Delivery time is normally 6 - 8 weeks after receipt of payment, cemetery and layout approval. Additional design elements (custom bronze designs, custom designs, portraits, etc.) may extend the delivery time. All memorials are shipped via truck freight. All freight costs are included in the price of the marker to cemetery or business destinations within the continental U.S. Additional shipping charges will apply if marker is shipped to any other area. Residential delivery is available at an additional charge. Any special shipping requirements will be the responsibility of the purchaser. Special requirements may include but are not limited to lift gates, rescheduling of delivery and non-commercial delivery. Should your marker incur damage during shipment, note the damages on the bill of lading. Contact us immediately and fax us a copy of the bill of lading so we can help you file a claim promptly. The shipping company will need to know the exact damage to the memorial. If possible, take a photo when you uncrate it-after noting the damage on the bill of lading. It is important to inspect the memorial immediately. The time frame to file a claim is usually 15 days. All merchandise should be retained in the original shipping container in the same condition when damage was discovered until an inspection can be done. While Love Markers will assist in filing a claim for damages, we are not responsible for the memorial after the bill of lading has been signed and delivery has been accepted.
Love Markers must be paid in full before submitting the order to the manufacturer. On cemetery markers, purchaser will receive a layout for their approval. Production will not begin until a signed copy of the layout is received from the purchaser by Love Markers and the memorial has been paid in full. At the completion of all paperwork payment must be started within 30 days for the file to stay active. We accept payments in the form of credit cards, money orders and personal checks. Credit cards accepted are Visa, MasterCard, Discover and American Express. There will be a $35.00 fee for all returned checks. All past due invoices are subject to a monthly 5% finance charge.
Sales tax will be added to all orders shipped within the state of Tennessee at the rate of 9.75%. Purchaser will be responsible for any applicable taxes in states other than Tennessee.
We are a custom monument company, there are no refunds on monuments and markers with a name in them - we have a cancellation policy
Love Markers and LoveMarkers.com are trademarks of Love Markers, LLC.
Use Of The Love Markers Website
Please read this information. By using the Love Markers website, you agree to be bound by and comply with this information:
-The use of the words "Love Markers" and "LoveMarkers.com" refers to the legal entity Love Markers, LLC. "West Memorials" and "WestMemorials.com" refers to the legal entity West Stone Works Co., Inc.
-All materials contained on this website including text, images, user interface, intellectual property and graphic design are copyright © 2002 through present West Stone Works Co., Inc. and or Love Markers, LLC and are protected by U. S. and international copyright laws and treaties.
-No material may be downloaded, copied or modified from this site for any reason.
-Under no circumstances may any material obtained from this site be redistributed, in whole or in part, in printed or electronic form unless specifically authorized in writing from Love Markers, LLC and or West Stone Works Co., Inc.
- Love Markers, LLC and West Stone Works Co., Inc. has obtained permission from their suppliers for the use of scanned and digital images from their catalogs and other publications. The original images remain the property of their original copyright holder and are not the property of Love Markers, LLC or West Stone Works Co., Inc.
- Love Markers, LLC and West Stone Works Co., Inc. has digitally marked each image. The purpose of these markings is for use in prosecution of violators of these terms and conditions and copyright infringement.
-The materials presented on the Love Markers web site are believed to be accurate on the date of publication. Love Markers, LLC and or West Stone Works Co., Inc. shall not be responsible for any errors or omissions in these materials.